Terms of Service, Privacy & Communications Policy

1. Acceptance of Terms

By accessing or using the On Target website, services, or communications, you agree to these Terms of Service, Privacy, and Communications Policy (“Policy”). If you do not agree, do not use our website or services.

2. Information We Collect

On Target may collect personal information including, but not limited to:

• Full name

• Mobile and/or landline phone number

• Email address

• Service-related or transactional details

• Any information voluntarily provided through forms, chats, or direct communications

Information is collected in compliance with applicable U.S. federal laws and Texas state regulations.

3. How We Use Your Information

We may use collected information to:

• Provide and manage services

• Respond to customer inquiries

• Deliver account, service, or appointment notifications

• Send marketing or promotional communications (where consent is provided)

• Communicate via SMS/text messages and phone calls

• Maintain legal and regulatory compliance

4. SMS & Phone Communications (TCPA & CTIA Compliance)

Express Written Consent

By submitting your phone number through our website, forms, or other communication channels, you provide prior express written consent to receive communications from On Target, including:

• SMS/text messages

• Phone calls

• Calls or texts sent using an automatic telephone dialing system (ATDS) or prerecorded voice, where permitted by law

Consent applies to transactional, informational, and marketing messages.

Consent is not required as a condition of purchase, in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227.

CTIA Disclosure Requirements

In accordance with CTIA guidelines:

• Message frequency may vary

• Message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

5. Opt-In, Opt-Out, and Help Instructions

• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message

• Help: Reply HELP for assistance or contact us using the information below

• Opt-out requests are honored promptly and in compliance with TCPA and CTIA standards

After opting out, you may still receive non-promotional or legally required communications related to your account or services.

6. Texas-Specific Consumer Protections

On Target complies with applicable Texas laws, including:

• Texas Business & Commerce Code

• Texas Deceptive Trade Practices–Consumer Protection Act (DTPA)

• Texas data privacy and consumer protection requirements

We do not engage in deceptive, misleading, or unauthorized communications and maintain reasonable safeguards to protect personal data.

7. Data Sharing & Third Parties

We do not sell personal information. We may share customer data with:

• SMS and call service providers

• IT, hosting, or analytics vendors

• Legal or regulatory authorities when required by law

All third parties are contractually obligated to safeguard information and use it solely for authorized purposes.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect customer information. However, no system can be guaranteed 100% secure.

9. User Responsibilities

You represent that:

• You are the authorized user of the phone number provided

• The information you provide is accurate and current

• You will comply with all applicable laws when using our services

10. Limitation of Liability

To the fullest extent permitted by Texas and U.S. law, On Target shall not be liable for indirect, incidental, or consequential damages related to:

• SMS or call delivery failures

• Delays or interruptions in communication

• Unauthorized access beyond our reasonable control

11. Policy Updates

We reserve the right to modify this Policy at any time. Updates will be posted on this page with a revised “Last updated” date. Continued use constitutes acceptance.